FREQUENTLY ASKED QUESTIONS

ABOUT LOOSE ENDS

 1. Who is Loose Ends?

Loose Ends is an e-tailer based out of Mumbai (India) curating fabulous out-of-the-box gifts for every occassion. We're always on the lookout for cool, functional and beautiful products to inspire and delight. We're on a goal to make people's lives better with hat ke gifts. We know the gifting business better than anyone as we have been in it for 13 long years and now are exclusively online.


2. The brands you carry are cool! Where do you get them from?

All across the globe but mostly India. We like to work directly with both local and overseas designers, to bring you unique, non-mainstream products. If you are one such designer, and are excited to be a part of our e-store, drop us a line at shop@looseendsstore.com.


3. I make things too! Can I work with you guys?

Our own team ensures that the products we carry align to our goals and brand values, and we are always on the lookout for new partners to join us! Just write (shop@looseendsstore.com) to us if you have something cool to share, and we'll be in touch.


4. How can I stay updated?

Subscribe to our newsletter (highly recommended) to stay updated on the new brand launches every week, or follow us on Facebook, Instagram and Twitter. By the way, you can get 10% off on your first purchase if you subscribe to our mailing list!


SHIPPING & ORDERS

1. When am I charged?

We charge you in full upon confirmation of your purchase, so be sure to double-check your purchases before you confirm!


2. The item I want is sold out!

Just drop us an email we'll see what we can do for you. Some of our products may be limited in quantity, or may not be in production anymore. We will, however, try our best.


3. Where do you ship to?

We ship locally for now. Within India, we offer free shipping on orders above INR 2000 Check out our shipping policy for more information.


4. What payment types do you accept?

We work with CCAvenue payment gateway. We currently accept Visa, Mastercard, American Express and debit cards of most major banks in India. But sorry we don’t accept Cash On Delivery (COD) payments.


5. What should I do if my payment doesn't get through or fails?
If your payment transaction fails, please contact our Customer Service immediately on +91-9930247246 or email us at shop@looseendsstore.com


6. How long will my order take to arrive?

The estimated shipping time for orders within India is 5 – 6 working days, Some products may take a longer time to arrive as they come directly from our vendors. Sometimes we may even ship out your order in separate shipments so that you can receive part of your order first. We seek your kind understanding and patience on this.


7. Can I return my product?

Read about our return policy.